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[[http://acelab.cbrain.mcgill.ca/wiki/doku.php?id=start|Return to MCIN Home Page]] ===== The GLPI Ticketing System ===== {{:glpi_logo_622x336.png?100|{{:glpi_logo_622x336.png|}} ==== Resources ==== * [[https://huia.cbrain.mcgill.ca/glpi/|ACELab GLPI]] Ticketing systems link ==== Requirements ==== * User name and password* * An email address * Contact or visit the [[Systems]] team and ask for [[ http://acelab.cbrain.mcgill.ca/wiki/doku.php?id=christopher_steel | Chris ]] or [[ http://acelab.cbrain.mcgill.ca/wiki/doku.php?id=pamela_patterson | Pam ]] and they will setup up with a user name and password. ===== Usage ===== To Create a ticket for a request or incident using GLPI you will first need a user name and password if you do not already have one. ==== LDAP ==== LDAP allows users to have a single user name and password for multiple systems. At this time we are beginning to use LDAP services for signing on to GLPI. ==== GLPI Ticket Creation ==== === Create a new ticket === Once you are signed into GLPI the top of the home page will look something like this: {{:the_glpi_home_page.png|}} You can create a new ticket in three ways: - Select the **Create a ticket** tab from the banner menu near the top of the window. - Select the **Create a ticket** link just above the summary of your tickets. - or you can select the **+** sign to the upper right of the **Create a ticket** at the top of the ticket summary window. {{:create_a_ticket_with_glpi_-_describe_the_incident_or_request.png|{{:the_glpi_home_page.png?300|{{:the_glpi_home_page.png?200|}} === Filling in your ticket === == Ticket type == By default the **Type** is **Incident**. If you are making a **Request** rather than reporting an incident, use the drop down menu to choose **Request**. == Ticket Category == Select the **Category** that best describes the kind of assistance you are looking for, or, if you don't see a category that corresponds to your **incident** or **request** leave it blank or choose **Other**.
