* ACELab GLPI Ticketing systems link
In order to create a ticket you will need to follow the GLPI link above and request a password reset for your LDAP user account.
* Sign in to GLPI
The GLPI home page will look something like this:
You can create a new ticket by:
By default the Type is Incident. If you are making a Request rather than reporting an incident, use the drop down menu to choose Request.
Select the Category that best describes the kind of assistance you are looking for. If you don't see a category that corresponds to your incident or request leave it blank or choose Other. Generally
* Confirm that the email address we have is correct and set the Email followup dropdown to be Yes.
If the issue or incident is in regards to your workstation, monitor or UPS select the specific item from the drop down menu.
This is also a required field. You will want to include any relevant details such as IP addresses, program versions and so on.
Once you are satisfied with the form choose the bright red Submit Message button just below the bottom edge of the form.