mcgill_vpn
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| + | ===== McGill VPN ===== | ||
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| + | A connection through McGill VPN is required to access certain restricted resources from outside the lab or McGill campus. In order to use the McGill VPN, you need a valid McGill account. We allow VPN access to all our systems from both student and staff McGill accounts. | ||
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| + | The easiest way to solve any VPN or account issues is to call **McGill IT Customer Service (ICS)**. | ||
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| + | * **ICS phone**: (514) 398-3398 (recommended) | ||
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| + | They can also be contacted by email: | ||
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| + | * **ICS email**: customersupport.ist@mcgill.ca | ||
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| + | ==== How to setup the VPN client ==== | ||
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| + | Instructions are available at the McGill IT Knowledge base: | ||
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| [[http://kb.mcgill.ca/?portalid=2&articleid=5479#tab:homeTab:crumb:8:artId:5479:src:article|McGill VPN for MAC]] | [[http://kb.mcgill.ca/?portalid=2&articleid=5479#tab:homeTab:crumb:8:artId:5479:src:article|McGill VPN for MAC]] | ||
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| [[http://kb.mcgill.ca/?portalid=2&articleid=5479#tab:homeTab:crumb:8:artId:5480:src:article|McGill VPN for Windows]] | [[http://kb.mcgill.ca/?portalid=2&articleid=5479#tab:homeTab:crumb:8:artId:5480:src:article|McGill VPN for Windows]] | ||
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| + | ==== Difficulties with Obtaining a McGill Account: Facts ==== | ||
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| + | In most cases, the best solution is to call ICS (above) and request an account with campus-wide wireless access and VPN access. | ||
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| + | - If you are a **new casual employee**, you need one pay check cycle before your account can be created by IT services. Once you have received your first pay, you can call ICS to request your account. | ||
| + | - If you have a **prior student account as well as a staff account**, McGill's policy is that you should be using the staff account for VPN (they often disable the student access). In case you are not sure, it is recommended to call ICS. | ||
| + | - For **non-McGill employees** (Affiliates, such as Douglas), a team manager can request an affiliate McGill account at https://www.mcgill.ca/it/forms/affiliate-username. These accounts have to be renewed yearly. | ||
| + | - If you are staff and simply do not know your McGill account credentials, call ICS. | ||
mcgill_vpn.1447870990.txt.gz ยท Last modified: 2016/11/03 17:23 (external edit)
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