ACELab wiki

User Tools

Site Tools

Trace:
new_account_requests

====== Differences ====== This shows you the differences between two versions of the page.

Link to this comparison view

Both sides previous revision Previous revision
Next revision 		Previous revision
new_account_requests [2017/05/03 14:55]
csteel [Inform me about the actions taken] 		new_account_requests [2018/01/22 14:33] (current)
xteng [Description]
Line 1: Line 1:
-====== New Account ​Requests ======+====== New User Requests ======
  
-Create one ticket for each (new) user.+Please create single ​ticket for each (new) user. 
 + 
 +**IMPORTANT** 
 + 
 +This is a task that has huge repercussions for our new users and where doing a good job can can significantly improve our performance as a whole. 
 + 
 +Here's why: 
 + 
 +Currently new arrivals almost never have all of the tools and resources that they require when they arrive in order to start working. For some that might mean waiting for up to a month and a half (or more) before they have access to a workstation and/or a functioning network jack. 
 + 
 +A Single Ticket for Each New User 
 + 
 +As part of the effort to deliver resources in a more timly manner we collect all of the required information for new user setups in a single GLPI ticket. This way everyone involved can find all of the information they need in a single location. 
 + 
 +Lead Time 
 + 
 +We currently recommend creating a new user request ticket as soon as a position has an your are aware of a new hire. This way work can begin on the request right away. 
 + 
 +In other words, the more lead time you give us the better. 
 + 
 +===== New Account Request Ticket Options =====
  
 * Sign into GLPI using your MCIN (LDAP) account: * Sign into GLPI using your MCIN (LDAP) account:
Line 9: Line 29:
 * Choose the **Create a ticket** link * Choose the **Create a ticket** link
  
-===== New Account Request Ticket Options ===== +Here are a few short hints on filling out the ticket ​properly
- +
-Here are some short hints on filling out the ticket+
  
 ==== Type ==== ==== Type ====
Line 58: Line 76:
  
 <​code>​ <​code>​
-Delete this line and edit the following item to reflect the 
-user you are making the request for. 
  
-Sponsor: Managers or sponsors name replaces this text here 
  
-New account(s) and equipment request for: +All mandatory fields are marked with ***
  
-First Name      : Rida +----------------------------------------------------------------------------------
-Last Name       : Abou-Haidar +
-Start Date      : 2015-12-30 +
-Email address ​  : REQUIRED +
-Location* ​      : 1080, room 999, wall port D-56+
  
-* if this is for an on site user please include the street 
-address number (ie 527), the room number and the users wall 
-or switch port. If this is off site please included the 
-name of the users organization. 
  
-Equipment Requested* : Workstation Kit, Lavalamp, Rubber Ducky+*** Sponsor Name: XXXXXXX
  
-Equipment Approval ​  : Reza 
  
-Accounts Requested** ​: None+Account Request:
  
-Role(s)***           ​: Developer+*** Name of new employee (First name / Last name): AAA BBB
  
-Status****           : Full Time+*** Role: Developer
  
-Expected ​end date (if any) : Never+*** Expected ​start date : 2018-01-20
  
-Deactivation and archive plan : +*** New employee'​s mail address ​: XXXXX@gmail.com ​
  
-- Deactivate account on end date? : Y +Equipment Request:
-- Preserve users home directory? : Y +
-- Other deactivation requirements ​:+
  
-Additional Notes:+*** Workstation: Yes, MCIN workstation
  
-(end of form) +a. None, new employee has own laptop 
-===================================================================== +b. Yes, MCIN workstation 
-Erase everything below this line once you are done with it.+c. None, new employee is offsite user.
  
-* Equipment examples 
  
-If the user already ​has some equipment make sure to +Note: A MCIN email address will be provided by default if new employee doesn'​t ​has a McGill email.
-request each of the items the user requires. If +
-the user needs "​everything"​ request ​a "​Workstation Kit"+
  
-- Workstation,​ Keyboard, Mouse, UPS 
-- Workstation Kit 
  
-** Account examples 
-List as many as required for this user only. 
  
-- None ( User already has all the accounts they need ) +--------------------------------------------------------------------------------
-- LDAP (required for all users) +
-- GLPI (required for all users) +
-- REDMINE +
-- Others+
  
-*** Role Examples: 
  
-- Researcher +Please fill in the below information if you have: 
-- Staff developer + 
-- Summer student ​- researcher + 
-- External collaborator + 
-- IT staff +1. New employee'​s status: full time 
-- Manager ​/ Administrator +a. full-time 
-- Visitor ​/ guest+b. part-time 
 + 
 +2. A MCIN email if user has McGill email address? 
 + 
 +3. Location : Room 111, 3801 Rue University 
 + 
 +4. End date: 2018-10-01 
 + 
 +5. Deactivation and archive plan : 
 +a: Deactivate account on end date? : Y /N 
 +b: Preserve users home directory? : Y /N 
 +c: Other deactivation requirements : 
 + 
 + 
 +Additional Notes:
  
-**** Status examples: 
  
-- Full time 
-- Part time 
-- Short term contractor 
 </​code>​ </​code>​
new_account_requests.1493823314.txt.gz · Last modified: 2017/05/03 14:55 by csteel

Page Tools

Except where otherwise noted, content on this wiki is licensed under the following license: CC Attribution-Noncommercial-Share Alike 4.0 International
CC Attribution-Noncommercial-Share Alike 4.0 International Donate Powered by PHP Valid HTML5 Valid CSS Driven by DokuWiki