**This is an old revision of the document!** ----
====== New User Requests ====== Please create single ticket for each (new) user. **IMPORTANT** This is a task that has huge repercussions for our new users and taking a little extra time to do a good job can can significantly improve our performance. Here's why: Currently new arrivals almost never have all of the tools and resources that they require when they arrive in order to start working. For some that might mean waiting for up to a month and a half (or more) before they have access to a workstation and/or a functioning network jack. A Single Ticket for Each New User As part of the effort to deliver resources in a more timly manner we collect all of the required information for new user setups in a single GLPI ticket. This way everyone involved can find all of the information they need in a single location. Lead Time We currently recommend creating a new user request ticket as soon as a position has an your are aware of a new hire. This way work can begin on the request right away. In other words, the more lead time you give us the better. ===== New Account Request Ticket Options ===== * Sign into GLPI using your MCIN (LDAP) account: * [[https://glpi.acelab.ca/]] * Choose the **Create a ticket** link Here are a few short hints on filling out the ticket properly ==== Type ==== Change the ticket type to be **Request** ==== Category ==== From the Category drop down menu go to the section titled **//Accounts & Passwords//** and select **New account(s) request**. ==== Urgency ==== * Set the ticket urgency. ==== The "Inform me about the actions taken" section ==== * Ensure that the settings for the **Inform me about the actions taken** section are correct. ==== Hardware Type ==== * No changes are required if this request will includes a request for a workstation or workstation kit. ==== Location ==== * Set the location to the room number where the new user will be located. If the location has not been decided on or not available in the drop down list, leave the option as it is. ==== The "Inform me about the actions taken" Section ==== * Other people who should be kept up to date about the ticket status can be added to the **Watchers** list. ==== Title ==== * IMPORTANT - In the title replace <firstname> with the (new) users first name and <lastname> with the users lastname. It should look something like this when you are finished editing it: <code> New account request for Alanis Obomsawin </code> ==== Description ==== The description section will include form to fill out. Taking the time to collect all of the requested information before submitting the form means the the entire the ACELabs IT Team, The MCIN IT Team as well as you and any watchers will have all of the information required to ensure that our new co-workers has a smooth transition and welcome to ACELabs as well as all of the resources they require in order to do great work with us. Here is an example of a the **Description** form, please feel free to make suggestions for improvements: <code> Delete this line and edit the following item to reflect the user you are making the request for. Sponsor: Managers or sponsors name replaces this text here New account(s) and equipment request for: First Name : Rida Last Name : Abou-Haidar Start Date : 2015-12-30 Email address : REQUIRED Location* : 1080, room 999, wall port D-56 * if this is for an on site user please include the street address number (ie 527), the room number and the users wall or switch port. If this is off site please included the name of the users organization. Equipment Requested* : Workstation Kit, Lavalamp, Rubber Ducky Equipment Approval : Reza Accounts Requested** : None Role(s)*** : Developer Status**** : Full Time Expected end date (if any) : Never Deactivation and archive plan : - Deactivate account on end date? : Y - Preserve users home directory? : Y - Other deactivation requirements : Additional Notes: (end of form) ===================================================================== Erase everything below this line once you are done with it. * Equipment examples If the user already has some equipment make sure to request each of the items the user requires. If the user needs "everything" request a "Workstation Kit" - Workstation, Keyboard, Mouse, UPS - Workstation Kit ** Account examples List as many as required for this user only. - None ( User already has all the accounts they need ) - LDAP (required for all users) - GLPI (required for all users) - REDMINE - Others *** Role Examples: - Researcher - Staff developer - Summer student - researcher - External collaborator - IT staff - Manager / Administrator - Visitor / guest **** Status examples: - Full time - Part time - Short term contractor </code>
